Terms & Conditions
TERMS AND CONDITIONS OF HIRE
These Booking Terms and Conditions of Business are a contract between us
Premier Serviced Properties, the owners, and you the person making the booking
including all adult members of your party who will be staying in any of our properties.
1. Scope
1.1 Your stay with us is not intended to confer exclusive possession on either the
client or guest nor to create the relationship of landlord and tenant between
Premier Serviced Properties, and either the client or the guest. Neither the client
nor the guest will be entitled to any tenancy, or any short assured or assured
tenancy, or to any Private Residential Tenancy, or to any statutory protection under
the Housing Act 1988, or the Housing (Scotland) Act 1988, or to any other statutory
security of tenure now or upon the determination of this Agreement.
1.2 Rates are subject to change without notice.
1.3 VAT is not charged as the owners are not subject to VAT.
2. Agreement for Occupation
2.1 The owners permit the client to occupy the property, such occupation being
by the guest personally only and to use the owners’ furniture and effects for the
accommodation period. All visitors to the apartment are the responsibility of the
guest, and no visitors are permitted to stay overnight in the property.
2.2 You must be 18 years or over when you book your accommodation. Your
booking is made as a consumer and you acknowledge that no liability can be
accepted for any losses suffered or incurred by you.
2.3 We reserve the right to refuse to accept any booking for whatever reason.
2.4 You may arrive at your accommodation after 4pm and before 9pm on the start
day of your booking and, unless otherwise agreed, you must leave strictly by 10am
on the last day. If you fail to arrive by midday on the day after the start date and do
not advise us of a late arrival we may treat the booking as being cancelled by you.
2.5 If you want to increase your length of stay then we will do everything possible
subject to availability of accommodation to find something suitable for you. It must be
borne in mind that this may not always be possible.
2.6 If the number of people permitted to occupy an apartment is
exceeded (which would be in breach of Health and Safety Regulations and invalidate
our Insurance) we reserve the right to move excess occupants and charge for
additional apartments or require the excess occupants to vacate the property
immediately.
2.7 We require photographic ID of all guests that will be staying in the property.
Acceptable forms of photographic ID are a Passport or Driving Licence. We also
require proof of each guest’s residential address. In addition, we require a
photograph of the credit card used to make the booking. Please Note the credit card
must be in the name of the person that made the booking. We require these details
to comply with UK Money Laundering and Prevention of Fraud legislation. Failure to
provide these documents will render your booking invalid and subsequent
cancellation of your booking will take place. No Refund will be due where this occurs
outwith our 14 day Free Cancellation policy. For the avoidance of doubt, for any Last
Minute Bookings which have a non-refundable rate, failure to provide the relevant ID
documentation will result in the booking being cancelled and no Refund will be due.
IMPORTANT: Under no circumstances will check-in details or keycodes be provided
to any guest who fails to comply with our ID request.
3. Paying for your Accommodation
3.1 All payments are to be made in full at the time of booking via credit/debit card.
No cash alternative is accepted. We will withhold any check-in information or
keybox codes to enter the property until this payment has been received.
3.1.2 Should payment not reach us within the required time we reserve the right to
cancel any bookings made and any deposit paid will be forfeit.
3.1.3 If the client fails to pay the owners any sums that are payable under this
agreement when due, the client will pay the owners, on demand, interest on the
unpaid sum in accordance with the Late Payment of Commercial Debts (Interest) Act
1998 (as amended) from the date payment is due until the owners receives payment
in full cleared funds both before and after any judgement.
3.1.4 A deposit covering breakages and damages may be required at the time of
booking.
3.1.5 We expect the apartment to be left in a clean and reasonably tidy state on
departure. If, at our discretion, additional cleaning is required on departure, the cost
of this cleaning will be charged as an additional charge. Our properties are inspected
closely after each guest departure. Any damages, breakages or missing items
resulting in necessary repairs or replacement costs will be charged to the lead guests
card at local market rate.
3.1.6 Our policy is to make up the number of beds as per the number of guests
booked. If there is any evidence of extra occupancy found, the lead guest will be
charged as per section 3.1.9 below.
3.1.7 From the 1st July 2007 the UK legislation provides that smoking is not
permitted in serviced apartments. Smokers must vacate the building should they
wish to smoke or vape and ensure that any cigarette ends or debris are
disposed of safely and discreetly. Failure to dispose of cigarette debris in
outside areas will incur an additional charge of £100 per stay.
3.1.8 Where there is evidence of guests smoking or vaping within the apartment,
we reserve the right to charge for specialist cleaning.
3.1.9 Please note the following charges will be applied if any breach of these terms
and conditions occur:
• £150 charge will be applied when evidence of smoking or vaping has been
found.
• £250 charge will be applied when evidence of any party/event has been found.
• £250 charge will be applied when evidence of illegal or immoral activities has
been found. This includes the use, or supply, of drugs, drug paraphernalia,
and/or drugtaking. Please note details of all guests will be passed on to the
relevant authorities to enable appropriate action to be taken.
• £150 charge will be applied when evidence of any pets has been found.
• £35 charge will be applied for an earlier check-in than our designated check-in
time of 4pm.
• £35 charge will be applied for a later check-out than our designated check-out
time of 10am.
• £25 per extra person per night if any evidence of extra occupancy of guests not
booked in by us. These charges will be strictly enforced and taken from the card
details supplied to us, or pursued through the appropriate authorities should we
be unable to charge your card for any reason.
3.1.10 Noise levels must be kept to a minimum at all times and loud music etc is
prohibited after 9pm. Should this Condition be breached, we reserve the right to
remove all guests from the property immediately, and contact the appropriate
authorities where appropriate. The Booking will be deemed cancelled as a breach of
our Terms and Conditions of Stay, and no refund will be payable.
3.1.11 Premier Serviced Properties Ltd accept no liability for, and cannot be held
responsible for the behaviour or noise-levels of other residents in any of the nearby
Apartments.
4. Cancellation or Changes to your Booking by Us
4.1 In the unlikely event we have to cancel or make a change to your
accommodation, we will use all reasonable efforts to contact you as soon as possible
to explain what has happened and to inform you of the cancellation or the change. If
possible we will offer alternatives but should these alternatives be unacceptable to
you the booking will be treated as cancelled and we will refund any money you have
paid to us within 14 days of any cancellation.
4.2 We shall not be liable for changes, cancellations or any other effect on your
booking due to events beyond our control (“Force Majeure”). In these Conditions
“force majeure” means any event or consequences thereof which could not have
been reasonably avoided by us even with the exercise of all due care. Such events
may include war or threat of war, civil strife, terrorist activity, industrial dispute,
natural or manmade disaster, fire, adverse weather conditions and all similar events
outside our control.
4.3 If you wish to alter your booking, we will use our best efforts to accommodate
your requirements, however, you will be obliged to pay any additional expenses
incurred as a result of alteration. In addition, we may charge, at our discretion, an
amendment fee of £25 to cover the necessary administrative costs incurred.
4.4 If cancelled or modifed up to 14 days before date of arrival, a full refund will
be made within 14 days of the cancellation date.
4.5 If cancelled or modified less than 14 days before arrival, or in case of noshow, the total price of the reservation will be charged.
4.6 No refunds will be made for non-arrivals.
5. Death, Personal Injury or Loss of Property
5.1 We shall have no liability to you for the death or personal injury to you or any
members of your party unless this results from an act or omission on our part.
5.2 Any guest using their own electrical appliances (hairdryers, curlers, tongs,
shavers, personal computers, personal stereos etc) must
use the appropriate adaptor. Non-UK plugs used without the appropriate
adaptor/transformer are a serious fire risk. Please ensure that all heated appliances
are switched off, unplugged, and stored safely before leaving the property. Guests
found to be in breach of this rule may be asked to leave with immediate effect.
5.3 You must take all necessary steps to safeguard your personal property and
we accept no liability to you in respect of damage to, or loss of, such property unless
caused by negligence on our part.
5.4 Cars and their contents are parked at owners own risk. Please ensure that
cars are locked and possessions are stored safely out of sight.
5.5 Property left in the apartment will be kept for 7 days from departure date and
then disposed of. Within 7 days of departure date, we can arrange for property to be
forwarded at the guest’s request and expense. Payment for this must be paid in
advance of posting.
6. Keys
6.1 One set of keys to the property will be supplied to the guest for the duration of
their stay. At all times when the property will be empty guests must return these keys
to the keybox, and secure the keybox by scrambling the digits. If at any time the
guest loses the keys, they must notify us as soon as possible and we will instruct a
locksmith to change the lock/key(s) and charge the guest for the full amount of this
work. The charge for this is currently £150
6.2 If at any time the client or guest locks him/herself out of the property and
requires assistance to re-enter the property, we will assist and charge
an additional call out fee of £40.00. This fee applies to both daytime and night-time
call outs.
6.3 The owners will retain keys to the property and will access the property to
provide the services set out in the agreement, including any necessary maintenance,
and also to inspect the property and carry out repairs to the structure, roof, exterior or
any services, appliances or equipment therein. We reserve the right to enter the
property at any reasonable time during your stay for essential maintenance or if we
suspect damage has been caused, or in case of any emergency. We will make
reasonable efforts to contact you before entering the property.
7. Services
7.1 We cannot be held responsible for any failure or interruption to services to the
apartment, for example, electricity, gas, or water or for any damage, disturbance or
noise caused as a result of maintenance work being carried out in any part of the
building.
8. Internet Services and Wireless Broadband
Wireless Broadband Internet is usually available at our apartments, however, the
owners will not be liable for loss of this service due to connection issues,
environmental or human error, and no support service is available. For this reason,
wireless broadband internet is not a contractual provision. The owners do not
assume any responsibility for any damage to your computer or the data contained
on it, nor the security of any data transferred over the internet. Guests are
responsible for the protection of their computers from loss of data, unauthorised
access or viruses.
9. Maintenance Call-Outs
Should a guest or client report that a service or an appliance is faulty and subsequent
inspection confirms that the appliance was not faulty, but was not being operated
properly by the guest, and where usage instructions have been provided, we reserve
the right to charge the guest for the maintenance call out.
10. Client Obligations
10.1 The client will guarantee that any guest will:
10.1.1 Not keep any animals, insects, birds or reptiles in the property.
10.1.2 When guests with small children occupy the property, the guest undertakes to
provide all suitable childproofing safety equipment.
10.1.3 Not to do or permit any act that would make any insurance policy on the
property void or voidable or increase the premium.
10.1.4 Not to do anything that may cause a nuisance or annoyance to the owners or
to any other occupier or guest of adjoining properties or do anything at the property
that is illegal or immoral. Noise disturbance after 10pm can be reported to the local
Council.
10.1.5 Ensure that at the end of this agreement the property is cleared of the guests’
effects and left in good repair and clean condition and make good, pay for the
repair or replacement of such items of the fixtures, fitting, furniture and furnishings
and other effects as shall be broken, lost, damaged, or destroyed save as for
reasonable wear and tear excluding matters covered by insurance.
10.1.6 Use the Property for residential purposes only and not for any business use.
10.1.7 Not make any alterations to the property.
10.1.8 Indemnify and keep the owners fully and effectively indemnified against all
losses, claims, demands, actions, proceedings, damages, costs of expenses or other
liability or right arising in any way from this agreement.
10.1.9 Not assign, underlet, sub-licence, charge or part with possession of whole or
any part of the property, take in lodgers or share occupation of the property with any
person in any way.
10.1.10 Not sell, loan, charge or otherwise dispose of or part with possession of any
of the contents located at the property including without limitation the owners’
furniture and effects.
10.1.11 Not hang on the outside of the property any flower pot or similar object or
any clothes or other articles.
10.1.12 Not block or put noxious or damaging substances into the sinks,
baths and lavatory cisterns or waste or soil pipes in the property or allow them to
overflow.
10.1.13 Not leave the entrance door or windows to the property open but
to ensure that all door and window locks are properly engaged at all times. All
windows must be closed when not in the apartment or during bad weather.
10.1.14 To take all reasonable precautions to prevent condensation by keeping the
property adequately ventilated and heated. Extractor fans located in the bathrooms
and en-suites must be switched on at all times to prevent damage to the apartment.
10.1.15 Not change any lock to the property or have any duplicate keys made.
10.1.16 To report any plumbing, electrical, or gas issues or general problem to the
owners as soon as is practicably possible and to desist from attempting to remedy
such problem on their own.
10.1.17 To maintain properly insured to their full replacement value all of the
client’s and/or guest’s personal property which is kept either at the property or on
the guest’s person.
10.1.18 To use all equipment provided at the property strictly in accordance with its
operating instructions and not for any purpose other than its
intended use.
10.1.19 Not to leave or store any valuable personal possessions anywhere in the
property where they can be easily viewed by third parties.
10.1.20 Not to play ball games inside or within the grounds of the apartment.
10.1.21 To ensure that the number of people occupying the property does not at any
time exceed the maximum number of permitted occupants as set out in your booking
of the relevant property.
10.1.22 To use any cleaning products, liquids, tablets strictly in accordance with their
usage instructions and to ensure that such products are kept out of reach of children.
The owners accept no liability for mis-use of products supplied.
10.1.23 Not to install any portable cooking appliances, camping stoves or similar
items in the apartment.
11. Termination of this Agreement
11.1 This agreement may be ended by the owners without notice if:
11.1.1 If the accommodation fee is not paid on the payment day or if the client is in
breach of any of the conditions.
11.1.2 If the client becomes bankrupt, has an administration order made against him
or her or has a judgment enforced or entered against him or her.
11.2 The owners may also terminate this agreement at any time on giving the
client written notice.
11.3 The client will at the end of the accommodation period return to the owners
all keys to the property and give the owners vacant possession of the property.
12. If you cancel your booking:
12.1 Any cancellation must be notified to us in writing. The day we receive your
written notification of cancellation is the date on which your booking is cancelled.
Please refer to points 4 and 5 previously in this document for full details of our
Cancellation Policy.
13. Health and Safety
13.1 We want your stay to be as comfortable as possible. Failure to comply with
this Statement may be considered as a breach of contract and the guest(s) being
asked to leave immediately.
13.2 Guests should keep the apartment free of hazardous objects at all times
and not to leave it in a condition that would make it unsafe for our housekeepers,
staff, guests or themselves to use.
13.3 By making a booking and staying in one of our apartments you agree to
abide by these Terms and Conditions.
14. Data Protection Policy
The Owners are required to gather certain personal data about clients for the
purposes of satisfying operational and legal obligations. This personal data will be
subject to the appropriate legal safeguards as specifed in the Data
Protection Act 1998.
The Owners fully endorse and adhere to the eight principles of
the Data Protection Act. These principles specify the legal conditions that must be
satisfied in relation to obtaining, handling, processing, transportation and storage
of personal data.
The principles require that the personal data shall:
1. Be processed fairly and for a lawful purpose and shall not be processed in
any manner incompatible with that purpose;
2. Be obtained for a specifed and lawful purpose and shall not be processed in
any manner incompatible with that purpose;
3. Be adequate, relevant and not excessive for those purposes;
4. Be accurate and, where necessary, kept up to date;
5. Not to be kept for longer than is necessary for that purpose;
6. Be processed in accordance with the data subject’s rights;
7. Be kept secure from unauthorised or unlawful processing and protected
against accidental loss, destruction, or damage by using the appropriate technical
and organisational measures;
8. Not be transferred to a country or territory outside the European Economic
Area, unless the country or territory ensures an adequate level of protection for the
rights and freedoms of data subjects in relation to the processing of personal data.
15. Complaints
15.1 All complaints should be notified as soon as possible to the owners and we
will do our best to resolve them in a timely manner. Please report any issues to us
within 2 hours of your arrival at the property.
15.2 If you are still not satisfied, please put any complaints to us via email to
customer.service@premier-sp.co.uk, together with any relevant photographic
evidence to accompany your complaint.
15.3 You can also complain to the booking agent you used for your apartment
reservation.
16. Law
These Conditions and Terms of ontract and all matters arising there from are
subject to the Law of Scotland and in the event of dispute you will be subject to the
exclusive jurisdiction of the Courts of Scotland.
17. Your Rights
Your statutory rights are not affected by anything contained within these Terms and
Conditions of Hire.
18. Interpretation
In this Agreement the following words and phrases shall have the following meanings
unless the context otherwise requires:
“Owners”, “Us”, or “We” refers to Premier Serviced Properties Ltd offering Serviced
Apartments.
“Client” is the person who arranges the accommodation - this could also be the
Guest.
“Guest” is the person who resides at the property, including all adult members of
your party - this could also be the Client.
“Agreement” means this Agreement.
“Apartment or property” - is an apartment or property owned by Premier Serviced
Properties Ltd.
“Booking” means an offer from you to us to hire one of our apartments on the terms
of this agreement following your provision of sufficient information to enable us to
complete our telephone or Website provisional booking process.
“Fee” is the rental cost for the apartment and inclusive services which is payable in
advance.
“Furniture and Appliances” means such furniture and appliances usually found within
the apartment and any other items which we agree to provide.
“Inclusive Services” means housekeeping service once per week, linen
and towel change once per week, use of electricity, gas, water, sewerage, council
tax, and TV licence.
The term “Serviced Apartment” means the following - A fully furnished and
equipped apartment, accessed by corridors, stairwells and any common part of the
building, inclusive of gas, electricity, water, drainage and
sewerage, council tax, TV licence, and a once per week cleaning and linen service.
Owners: Premier Serviced Properties Ltd
Address: 272 Bath Street, Glasgow, G2 4JR
Telephone: 020 4525 8347